Third-party ink and cartridges[edit]

The high cost of OEM ink cartridges and the intentional obstacles to refilling them have been addressed by the growth of third-party ink suppliers. Many printer manufacturers discourage customers from using third-party inks, stating that they can damage the print heads due to not being the same formulation as the OEM inks, cause leaks, and produce inferior-quality output (e.g. of incorrect color gamut). Consumer Reports has noted that some third-party cartridges may contain less ink than OEM cartridges, and thus yield no cost savings,^[11] while Wilhelm Imaging Research claims that with third-party inks the lifetime of prints may be considerably reduced.^[12]However, an April 2007 review showed that, in a double-blind test, reviewers generally preferred the output produced using third-party ink over OEM ink.^[13] In general, OEM inks have undergone significant system reliability testing with the cartridge and print-head materials, whereas R&D efforts on third-party ink material compatibility is likely to be significantly less. Some inkjet manufacturers have tried to prevent cartridges being refilled using various schemes including fitting smart chips to the cartridges that can detect when the cartridge has run out of ink and prevent the operation of a refilled cartridge.

The warranty on a printer may not apply if the printer is damaged by the use of non-approved supplies. In the US the Magnuson–Moss Warranty Act is a federal law which states that warrantors cannot require that only brand name parts and supplies be used with their products, as some printer manufacturers imply. However, this would not apply if non-approved items cause damage. In the UK, a printer manufacturer cannot lawfully impose such conditions as part of its warranty (Regina Vs Ford Motor Company refers) although many attempt to do so illegally. As long as the product used was sold as being for the printer it was used in then the sale of goods act applies - anything so sold must be "of merchandisable quality and fit for purpose" in any case under UK law the retailer not the manufacturer is legally liable for 2 years on electrically operated items and is therefore where one must seek redress.^[14]

Direct Printing System

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